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Emails Not Sending

Troubleshoot issues with sending emails, invoices, and estimates to customers.

By Jeff McKinley•Last updated: January 2025

Verify Email Settings

Check your email configuration:

  1. Go to Settings → Email Configuration
  2. Verify your "From" email address is correct
  3. Ensure email domain is verified
  4. Check SMTP settings if using custom email
  5. Test email delivery using the test button

Common Issues

Why emails might not be sending:

  • Invalid Recipient: Check for typos in email addresses
  • Spam Filters: Emails may be going to spam folders
  • Unverified Domain: Complete domain verification
  • Sending Limits: You may have hit daily sending limits
  • Blocked Sender: Your domain may be blacklisted

Email Deliverability

Improve email delivery rates:

  • Complete SPF, DKIM, and DMARC setup
  • Use a verified sending domain
  • Avoid spam trigger words
  • Include unsubscribe links
  • Monitor bounce and complaint rates
  • Regularly clean your email list

Testing Email Delivery

Test your email configuration:

  1. Send a test email to yourself
  2. Check spam folder if not received
  3. Test with different email providers (Gmail, Outlook, etc.)
  4. Review email logs for errors
  5. Use email testing tools to check spam score

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