Built for the way plumbing actually runs.
Service history per property. Emergency dispatch that doesn't drop calls. Replacement quotes built at the sink. ServTrackr is field service software designed around how plumbing shops actually make money.
14-day trial · No credit card · Live before your next emergency call
Today's Dispatch Board
Tue Apr 15 · 4 techs · 7 jobs
7 AM
8
9
10
11
12
1 PM
2
3
4
5
6
Marcus T
2 jobs
Water heater swap · Anderson
Drain cleaning · Reyes Family
Devon K
2 jobs
Backflow test · Ridge Commercial
Slab leak detection · 4th Ave Plaza
Sasha P
2 jobs
Sewer scope · Park Heights
Emergency · Burst line · Patel residence
Lina R
1 job
Repipe rough-in · Castile Construction
The three things that quietly kill plumbing margin.
Emergency calls go to voicemail at 11 PM.
The burst pipe at midnight is your highest-margin job and your highest-stakes customer moment. Most software treats the after-hours call the same as a Tuesday tune-up. Yours shouldn't.
Service history lives in three places, none of them findable.
The customer called about the same drain six months ago. The tech who solved it last time is on vacation. The notes are on someone's phone. By the time you find them, the customer's on the phone with the next plumber in the search results.
Replacement quotes lose to the cheapest competitor by Tuesday.
A $4,800 tankless install quoted standing in the basement turns into voicemail tag by the next morning. The homeowner gets two more quotes. The lowest one wins, even when it's the wrong tank.
Three different businesses. One software that handles all of them.
Residential service runs on speed. Commercial service runs on compliance. New construction runs on phased billing. ServTrackr handles each on its own terms.
- Emergency dispatch with priority routing and ETA texts
- Recurring drain cleaning and water heater flushes auto-scheduled
- Per-property service history (every drain, every fixture, every visit)
- On-site replacement quoting with financing options at the sink
- Two-way SMS so the homeowner knows when the truck is on the way
Service call
Anderson Residence · 1247 Brickell Ave
Call type
Slow kitchen drain
Tech
Marcus T
ETA
On the way · 18 min
Status
Dispatched
Service history
5/12/2025 · Snaked kitchen drain · Marcus T · 0:42
11/8/2024 · Water heater anode rod replaced · Devon K · 1:15
3/22/2024 · P-trap rebuild under bath sink · Marcus T · 0:38
See the emergency coming. Route the right truck to it.
Service calls, recurring drain cleaning, backflow tests, and emergency dispatch on one board. Color-coded by call type, priority-flagged by urgency, with the closest tech surfaced first.
- Emergency calls jump the queue automatically
- Recurring service plans auto-schedule (water heater flush, drain maintenance, backflow tests)
- Skill match by certification (master plumber, backflow tester, gas line)
- Tech locations visible on the route map (the closest tech wins the emergency call)
Today's Dispatch Board
Tue Apr 15 · 4 techs · 7 jobs
7 AM
8
9
10
11
12
1 PM
2
3
4
5
6
Marcus T
2 jobs
Water heater swap · Anderson
Drain cleaning · Reyes Family
Devon K
2 jobs
Backflow test · Ridge Commercial
Slab leak detection · 4th Ave Plaza
Sasha P
2 jobs
Sewer scope · Park Heights
Emergency · Burst line · Patel residence
Lina R
1 job
Repipe rough-in · Castile Construction
Property
1247 Brickell Ave · Anderson Residence
Bradford White RG250T6N
50-gal gas water heater · Installed 6/14/2022
Warranty thru 6/14/2028
Main sewer line 4-inch cast iron
Sewer lateral
Last camera inspection 11/8/2024
Watts 909
Backflow preventer · Last tested 4/22/2025
Next test due 4/22/2026
InSinkErator Evolution
Kitchen disposal · Installed 8/3/2024
—
Recent service log
5/12/2025 · Snaked kitchen drain · 25 ft of roots removed · Marcus T
11/8/2024 · Sewer camera scope · Identified bellies at 32 ft and 47 ft · Devon K
8/3/2024 · Disposal replacement · InSinkErator Evolution · Marcus T
Every drain. Every fixture. Every visit.
Pull up a property and see the full plumbing history — every system, every previous repair, every part installed. Any tech can pick up any call and walk in informed.
- Systems live on the property, not on the tech's phone. The cover tech walks in informed.
- Service history rolls up: every visit, every part installed, every recommendation made and refused.
- Photos and serial numbers from the truck. Tech snaps the data plate, system files it under the right system.
Recurring plumbing revenue that actually recurs.
Annual water heater flushes, biannual drain cleaning, mandatory backflow tests. Scheduled twelve months ahead, billed automatically, with reminders that don't depend on someone remembering.
- Auto-schedule by interval (annual water heater flush, biannual drain treatment, quarterly grease trap)
- Mandatory inspection reminders 60 days out (backflow tests, septic pump, sewer camera)
- Saved payment method on file: bill the plan, don't chase it
- Plan-eligible jobs flagged automatically when a tech opens the work order
Plan
Whole Home Comfort Plan · Anderson Residence
Water heater flush
6/14/2026
Annual drain treatment
9/22/2026
Backflow test
4/22/2026 · DUE IN 47 DAYS
Pricing
$348 / year · billed quarterly
Payment on file
Card ending 4242
Service log
5/12/2025 · Kitchen drain treatment complete
Marcus T · 0:38
Replacement quote
Anderson Residence · Water heater replacement
Bradford White RG250T6N · 50-gal gas water heater
$1,640
Removal and disposal of existing unit
$185
Earthquake straps and code-required venting
$245
Permit and inspection
$185
Install labor · 1 tech, 4 hrs
$580
Total
$2,835
Payment options
Quote the install. Collect the deposit. Block the schedule.
Tech finishes the diagnostic, builds the replacement quote on the iPad, the homeowner accepts and signs while the old water heater is still draining. Deposit collected, install scheduled, the truck doesn't roll on a maybe.
- Tiered system options: good / better / best, side by side, on one quote
- Financing options at the sink (link to your preferred lender) for repipes and tankless conversions
- Deposit collected on accept, install date held automatically
Plays nice with the tools your shop already runs on.
QuickBooks for the books. Method CRM for the office workflows you already built. Google Calendar for the owner who lives there. ServTrackr connects in minutes, not weeks.
Invoices, payments, customers, and refunds sync automatically. Your bookkeeper doesn't re-enter a thing.
Two-way sync with the CRM workflows you've already customized. Customers, invoices, and history stay aligned.
Two-way sync with the owner's calendar. Schedule shows up in ServTrackr and in Google, no double entry.
Up and running before the next emergency call.
No IT team. No six-week onboarding. Most plumbing shops are dispatching from ServTrackr by Friday.
Create your account
Sign up free in 60 seconds. No credit card. No demo required.
Import your customers
Bring your client list, property addresses, jobs in progress, and recurring service plans from your old system or a spreadsheet.
Build your pricebook
Drop in your service call rates, your drain cleaning packages, and your water heater install pricing. Or import from CSV.
Schedule the week ahead
Drag jobs onto the dispatch board. Notify customers automatically. Watch the route fill in.
Convert your first water heater
Quote on the iPad, collect the deposit, block the install date. Most shops do this in week one.
“Service techs used to spend 30 minutes a day on paperwork and another 20 calling the office for parts pricing. Pricebook on the phone, photo of the failed water heater attached to the quote, customer signs on the spot — we're closing 28% more replacements at the same number of dispatches.”
Common plumbing questions.
Most shops are running their dispatch board within 48 hours and fully migrated inside the first week. Bring your customers, property addresses, jobs in progress, and active maintenance plans from a CSV or your previous system. There is no IT engagement and no six-week onboarding.
Yes. Every property carries its own list of plumbing systems — water heater, sewer line, backflow preventer, disposal — with install dates, warranty status, and a full service log. Any tech that opens the call sees the prior visits, the parts installed, and the recommendations the customer has already declined.
Yes. Annual and quarterly backflow tests are scheduled twelve months out, customer reminders fire 60 days before the due date, and the test record stays attached to the property for compliance reporting. When a tech opens a work order at a backflow account, the test is flagged on the job.
Yes. The mobile app supports building water heater, tankless conversion, and repipe quotes on an iPad or phone in front of the homeowner. Add line items from your pricebook, present good / better / best options, collect the deposit, and the install date is held on the dispatch board automatically.
Yes. Two-way sync with QuickBooks Online for customers, invoices, payments, and refunds. Your bookkeeper works in QuickBooks, your dispatcher works in ServTrackr, and the records stay aligned without re-entry.
Yes. A single commercial account can hold many properties — each with its own service history, fixture list, and active jobs. Net-30 invoicing, PO numbers, and AR tracking work at the property level so a property manager with twelve buildings sees one consolidated picture.
Dispatch your first emergency call this week.
Free 14-day trial. No credit card. Most plumbing shops are running their dispatch board within 48 hours.
Or talk to sales if you're switching from ServiceTitan, Workiz, or Jobber.