Built for the way appliance repair actually runs.
Diagnostic to quote on the truck. Brand, model, and serial captured against the appliance. Parts ordered before the tech leaves the driveway. ServTrackr is field service software designed around how appliance repair shops actually make money.
14-day trial · No credit card · Live before tomorrow's first service call
Diagnostic ticket · in driveway
Hartman Residence · 482 Oak St
Devon K · 10:24 AM
Appliance
Whirlpool front-load washer
WFW9620HC · SN C81234567 · installed 2021
Diagnosis
Failed door latch assembly · F29 fault
Diagnostic fee
$95
Repair quote
$348
Part ordered to vendor
W11307244 latch · ETA Wednesday · install slot held
The three things that quietly kill appliance repair margin.
The diagnosis lives in the tech's head, not the customer file.
Tech diagnoses an F29 latch fault on a 2021 Whirlpool front-loader, quotes it verbally, leaves. Customer calls back two weeks later asking what was wrong. Nobody can find the model number, the diagnosis, or the quote.
Second trips eat the margin on every service call.
Tech doesn't have the part. Drives back to the shop, orders it, returns three days later. The job that should have been one truck roll is now two and the labor margin is gone before the invoice prints.
Warranty work and cash work get billed on the same pile.
Manufacturer warranty calls bill differently than cash service. Without a clean split, the bookkeeper guesses, claim authorizations get lost, and warranty revenue shows up late or not at all.
Three different revenue streams. One software that handles all of them.
Residential service runs on diagnostic fees and on-site quoting. Warranty work runs on documentation and claim authorization. Commercial accounts run on multi-property equipment lists and net-30. One software, three operational realities.
- Diagnostic-fee-first booking flow with arrival window text reminders
- Brand, model, and serial captured against the appliance, not buried in notes
- On-site repair quoting with parts and labor itemized
- Deposit collected on accept and the install slot held automatically
- Customer portal for the homeowner to see their diagnosis, quote, and history
Today's service calls
Devon K · north zone
4 stops · 6.0 hrs · 42 min total drive
Hartman · washer
482 Oak St
Diagnostic · F29 latch
Reyes · refrigerator
918 Coral Way
Recall · ice maker
Patel · dryer
522 Sunset Dr
Heating element
Smith · dishwasher
904 Palm Ave
Drain pump · second visit
Diagnose, quote, and close the loop in the driveway.
Appliance repair is won or lost in the twenty minutes between the diagnostic fault code and the customer saying yes. ServTrackr keeps that whole window inside the truck.
- Diagnostic fee captured before the truck rolls
- Repair quote built on the spot with parts and labor itemized
- E-signature, deposit, and install slot all happen on the same screen
- Vendor PO for the part triggered before the tech leaves the curb
Hartman washer · driveway timeline
Twenty minutes, one truck roll
Arrive
Tech opens job · customer signs diagnostic fee
Diagnose
F29 fault scanned · door latch failure confirmed
Quote
Repair quote built on the truck · parts + labor itemized
Accept
Customer e-signs · deposit collected on card
Order part
Vendor PO drafted · install slot held Wed 9 AM
Outcome
Diagnostic billed · repair sold · part on the way
Appliance record
Bell Residence · GE Profile French-door fridge
PFE28KYNFS · SN ZG901234 · installed Mar 2023
Service history on this appliance
11/14/24
Drain pump replaced · in warranty
Marcus T
06/02/24
Recall service · ice maker auger
Devon K
01/18/24
Diagnostic · noisy compressor (no fault)
Marcus T
08/22/23
Door gasket replaced
Devon K
Same appliance, same household, four jobs across two years.
Every appliance. Every visit. One record.
The customer doesn't have one job, they have a fridge, a washer, and a dryer. ServTrackr tracks each appliance with its brand, model, serial, install date, and full service history so the next tech walks in already knowing what's been done.
- Brand, model, and serial captured per appliance, not per job
- Install date and warranty status visible at a glance
- Full job history per appliance: diagnostics, repairs, recalls, parts replaced
- Photos and fault codes from prior visits attached to the appliance
Order the part before the truck leaves. Schedule the install on the spot.
Almost every appliance repair is a two-visit job: diagnose, then return with the part. ServTrackr glues those visits into a single workflow so the second trip is already on the calendar before the first one ends.
- Quote built from your pricebook with itemized parts and labor
- Vendor purchase order drafted from the same screen as the quote
- Install visit scheduled and held while the part is en route
- Diagnostic fee credited toward the final invoice automatically
Repair quote · iPad
Hartman washer · door latch repair
W11307244 · door latch assembly
$112
W10730972 · interlock switch
$38
Labor · install (1 hr)
$145
Diagnostic credit applied
−$95
Customer pays today
$200 deposit
Install slot held
Wed Apr 16 · 9:00 AM · Devon K
Plays nice with the tools your shop already runs on.
QuickBooks for the books. Method CRM for the office workflows you already built. Google Calendar for the owner who lives there. ServTrackr connects in minutes, not weeks.
Repair invoices, deposits, and warranty AR sync to QBO automatically. Your bookkeeper doesn't re-enter a thing.
Two-way sync with the CRM workflows you've already customized. Customers, invoices, and appliance history stay aligned.
Two-way sync with the owner's calendar. The schedule shows up in ServTrackr and in Google, no double entry.
Up and running before tomorrow's first service call.
No IT team. No six-week onboarding. Most appliance repair shops are dispatching from ServTrackr by Friday.
Create your account
Sign up free in 60 seconds. No credit card. No demo required.
Import your customers
Bring your client list, appliance details, and service history from your old system or a spreadsheet.
Build your pricebook
Drop in your diagnostic fee, common labor rates, and the parts you replace most. Quotes build themselves on the truck.
Set your dispatch rules
Assign techs to zones and skill sets so refrigeration calls go to the refrigeration tech, not the laundry tech.
Run your first diagnostic-to-quote
Diagnose, quote, e-sign, and order the part from the driveway. Most shops do this on day one.
“Half our calls used to come back because the tech showed up without the part. Now we see install date, model, and prior repair history before the truck rolls, and our first-visit fix rate jumped from 62% to 84% in two months.”
Common appliance repair questions.
Most appliance repair shops are dispatching from ServTrackr inside the first week. Bring your customers, appliance records, and recurring commercial accounts from a CSV or your previous system. There is no IT engagement and no six-week onboarding.
Yes. Techs build quotes on the iPad with your pricebook parts and labor rates, capture the diagnosis, get an e-signature, and collect a deposit on the card before they leave. The same screen drafts the vendor purchase order for the part.
Yes. Each customer can have multiple appliances on file with brand, model, serial, install date, and the full job history attached. The next tech to that house already knows what's been done.
Yes. Tag jobs as warranty work, capture the authorization number, and reports surface warranty AR aging separately from retail invoices so the bookkeeper isn't reconciling two revenue streams against one number.
Yes. Multi-property accounts with per-unit equipment lists, net-30 invoicing, PO numbers, and AR aging by account. Recurring inspection or maintenance plans are supported for commercial kitchens and laundry facilities.
Yes. The mobile app captures diagnoses, photos, signatures, and quotes offline and syncs the moment the tech is back in coverage. The job doesn't stop because the laundry room killed the LTE signal.
Yes. The vendor record holds your parts suppliers, and a vendor purchase order can be drafted directly from the repair quote so the part is on the way before the tech leaves the curb.
Pricing is per-tech per-month with no setup fee and a 14-day free trial. Most 1- to 5-truck appliance shops land on the standard tier. Talk to sales for shops migrating from RepairShopr, ServiceM8, ServiceTitan, or Workiz, there is a structured migration path and a tier discount for annual billing.
Close the next repair from the driveway.
Free 14-day trial. No credit card. Most appliance repair shops are quoting on the truck within the first week.
Or talk to sales if you're switching from RepairShopr, ServiceM8, ServiceTitan, or Workiz.