Built for the way locksmith actually runs.
Lockouts at 11 PM. Rekeys on Saturday afternoon. Commercial master pins on Monday morning. ServTrackr is field service software designed around the mobile-first trade where every job is somewhere else.
14-day trial · No credit card · Live before your next service call
On-site quote · iPad
Anderson Residence · 1247 Brickell Ave
Home rekey + new front deadbolt · Schlage SC1 keyway
Rekey existing 6 cylinders (front, back, garage, 2 patio, side)
$145
Schlage B60N deadbolt install (front door)
$185
Service call
$65
5 new keys cut
$25
Subtotal
$420
The three things that quietly kill locksmith margin.
The lockout call goes to whoever answers first.
Customer's locked out at 11 PM. They call three numbers. Yours doesn't pick up or the office can't get a tech routed in 10 minutes. The cheaper competitor with the slower truck gets the $185 job and the customer for life.
The rekey from last year is somewhere in the truck.
Landlord calls about the same unit you rekeyed in March. They want a matching key cut. You don't remember the keyway, the pin chart, or which tech did the work. The notes were on a sticky pad that's gone.
The driveway quote lost to a faster text.
Tech finishes the rekey diagnosis, says they'll text the quote. By the time the text goes out, the customer got a faster quote from someone else and the truck rolls back empty.
Three different businesses. One software that handles all of them.
Residential service runs on speed and same-day work. Automotive runs on mobile-only fob programming and ignition work. Commercial runs on master key systems and Net-30 property manager accounts. One software, three operational realities.
- Same-day service call scheduling
- On-site quoting from the driveway with payment collected on completion
- Two-way customer SMS and on-the-way notifications
- Customer portal with service history and invoices
- Photo capture per job for documentation
Service call · In Progress · Marcus T · 2:14 PM
Anderson Residence · Home rekey + deadbolt
Rekey 6 cylinders + install Schlage B60N · $420
1:48 PM · System: On the way · ETA 22 min
2:14 PM · System: Tech arrived on site
2:16 PM · Marcus T: Starting the rekey, will text when done
📷 1 photo attached (new keys ready)
Every call. Every lock. Every dollar.
Locksmith jobs run fast. The call comes in, the truck rolls, the work happens, the customer pays, the job closes. ServTrackr holds the full sequence on one record from first call to final payment.
- Full job from first call to final payment on one record
- Crew assignment per job, multi-tech for larger commercial rekeys
- Photos attached to every job
- Notes for keyway type, customer preferences, and work to recommend next visit
- Estimate converts to invoice in one click on completion
Job #4218
Anderson Residence · Home rekey + deadbolt
Summary
Rekey 6 cylinders, install Schlage B60N deadbolt · $420
Notes
Customer wants matching key for shed lock next visit. Keyway: Schlage SC1.
Marcus T · 1:48 PM dispatch
$420On-site quote · iPad
Reyes Residence · Just moved in
Wants full rekey + smart lock · 6 existing cylinders · 1 deadbolt to replace
Rekey existing 6 cylinders
$145
Schlage Encode WiFi smart lock (front door)
$285
Install labor + programming
$95
5 new physical keys cut
$25
Subtotal
$550
Diagnose. Quote. Sign. Cut keys.
Tech assesses the work at the door or the curb, builds the quote on the iPad, customer accepts and signs, work begins. The truck doesn't unload the rekey kit on a maybe.
- Pricebook-driven quoting for rekeys, locks, fobs, and labor
- Per-cylinder, per-lock, and per-key pricing
- Customer e-sign on the iPad
- Payment collected on completion or deposit on accept for larger commercial jobs
- Works offline, syncs when the truck has signal
The customer locked out at 11 PM stops worrying when they see the text.
Two-way SMS with the customer, on-the-way notifications when the tech dispatches, automatic arrival confirmations. The lockout caller knows you're coming and how long it will take, before the truck even leaves the shop.
- Two-way SMS with the customer from the job record
- On-the-way notifications fire automatically when the tech dispatches
- Arrival confirmations when the tech reaches the property
- Customer portal access for service history and invoices on past work
Customer thread · Job #4231
Patel · Lockout · Walmart parking lot
11:14 PM · Customer
Locked out, please hurry
11:16 PM · System
Devon K dispatched · ETA 18 min
11:16 PM · System → customer
Confirmed — Devon K arriving by 11:34 PM
11:24 PM · System → customer
Tech is on the way · ETA 10 min
11:32 PM · System → customer
Tech arrived on site
Job record · 4/15/2026
Anderson Residence · Home rekey + deadbolt
BEFORE
existing deadbolt removed
2:18 PM
AFTER
new Schlage B60N installed
3:14 PM
AFTER
5 new keys cut and labeled
3:22 PM
Notes
· Keyway: Schlage SC1
· Customer wants matching key for shed lock next visit
· Garage door deadbolt is old, recommended replacement (declined for now)
· Pet on property: friendly golden retriever
Photos of the work. Notes for everything else.
Photos document the locks installed and the keys cut. Notes capture the keyway, the customer preferences, and the work to recommend the next time the same address shows up in the schedule.
- Photo upload per job, attached to the work order forever
- Internal notes for keyway types, customer preferences, and recommended next work
- Document attachment for invoices, key codes (where allowed), or warranty info
- Searchable by customer, property, address, or job type
Plays nice with the tools your shop already runs on.
QuickBooks for the books. Method CRM for the office workflows you already built. Google Calendar for the owner who lives there. ServTrackr connects in minutes, not weeks.
Invoices, payments, customers, and refunds sync automatically. Your bookkeeper doesn't re-enter a thing.
Two-way sync with the CRM workflows you've already customized. Customers, invoices, and history stay aligned.
Two-way sync with the owner's calendar. Schedule shows up in ServTrackr and in Google, no double entry.
Up and running before the next call.
No IT team. No six-week onboarding. Most locksmith shops are dispatching from ServTrackr by Friday.
Create your account
Sign up free in 60 seconds. No credit card. No demo required.
Import your customers
Bring your client list, commercial property manager accounts, and jobs in progress from your old system or a spreadsheet.
Build your pricebook
Drop in your service call rate, lockout pricing, rekey pricing (per cylinder), lock install rates, and key duplication pricing. Or import from CSV.
Schedule your first calls
Drag jobs onto the schedule. Notify customers automatically. Watch the day fill in.
Quote your first commercial rekey on-site
Build the quote on the iPad, collect a deposit or send a Net-30 invoice on completion. Most shops do this in week one.
“Lockouts come in at 2 AM and used to mean I'd write the call on a napkin and lose track. Now everything goes on the phone, customer pays on the curb with a card, and I sleep knowing the invoice already cleared.”
Common locksmith questions.
Most locksmith shops are dispatching from ServTrackr inside the first week. Bring your customers, commercial property manager accounts, and pricebook from a CSV or your previous system. There is no IT engagement and no six-week onboarding.
Yes. The tech assesses the work, picks line items from your pricebook on the iPad, and the quote builds in real time. Customer e-signs at the door, payment collects on completion, and the estimate converts to an invoice in one click.
Yes. Two-way SMS runs from the job record so the office can reply to the lockout customer without leaving ServTrackr. On-the-way notifications fire automatically when the tech dispatches, and arrival confirmations send when the tech reaches the property.
Yes. Mobile-first dispatch handles parking-lot lockouts, transponder key duplication, fob programming, and ignition cylinder work. Vehicle details (make, model, year, VIN) are captured per job and the record is searchable later.
Yes. Multi-property accounts run with PO numbers, Net-30 terms, and AR tracking. Service history is kept per property and per unit, so a property manager with four buildings and 84 units sees each unit's last rekey and the work performed. Recurring projects schedule across the portfolio.
Yes. QuickBooks Online sync is two-way for invoices, payments, customers, and refunds. Your bookkeeper does not re-enter anything. Method CRM and Google Calendar are also supported.
Yes. The mobile app captures quotes, photos, signatures, and job completion offline and syncs the moment the truck is back in coverage. The on-site quote does not stop because the parking lot has weak signal.
Pricing is per-tech per-month with no setup fee and a 14-day free trial. Most 1- to 4-truck locksmith shops land on the standard tier. Talk to sales for shops migrating from ServiceTitan, Jobber, or Workiz, there is a structured migration path and a tier discount for annual billing.
Dispatch your next lockout this week.
Free 14-day trial. No credit card. Most locksmith shops are dispatching from ServTrackr within 48 hours.
Or talk to sales if you're switching from ServiceTitan, Jobber, or Workiz.