Built for the way garage door actually runs.
Broken springs at 7 AM. Full door installs by Friday. Repeat customers two years later. ServTrackr is field service software designed around how garage door shops actually book, quote, and close work.
14-day trial · No credit card · Live before your next service call
On-site quote · iPad
Anderson Residence · 1247 Brickell Ave
Both torsion springs broken · 14-year-old door · 2-car · steel sectional
Torsion spring replacement (pair)
$385
New cables (pair)
$85
Bottom seal replacement
$65
Safety inspection and lubrication
$45
Subtotal
$580
The three things that quietly kill garage door margin.
The broken-spring call goes to whoever answers first.
Homeowner can't get the car out. They call three numbers. Yours doesn't ring through, or the office takes 20 minutes to get back. The cheaper competitor with worse springs gets the job.
Two years later, you can't find what you installed.
Customer calls about the door you replaced in 2024. They want a matching panel. You don't remember the brand, the color, or the model. The tech who did the install is gone. The estimate file is somewhere in someone's email.
Repair quotes get walked away from at the truck.
Tech diagnoses the broken spring, says they'll text the quote. Customer says ok. By the time you text, they got a faster quote from someone else and the call's already lost.
Three different businesses. One software that handles all of them.
Residential service runs on speed and same-day repair. Commercial service runs on Net-30 and multi-property accounts. New construction runs on phased install schedules. One software, three operational realities.
- Same-day service call scheduling
- On-site quoting from the driveway with deposit collected on accept
- Two-way customer SMS and on-the-way notifications
- Customer portal with full service history and invoices
- Photo capture per job for repair documentation
Service call · In Progress · Marcus T · 8:42 AM
Anderson Residence · Broken springs
Both torsion springs broken · Service call $580
8:14 AM · System: On the way · ETA 22 min
8:36 AM · Marcus T: Hi, I'm pulling up now
8:42 AM · System: Tech arrived on site
📷 2 photos attached
Every call. Every door. Every dollar.
Garage door work happens fast. The call comes in, the truck rolls, the diagnosis happens, the quote goes out, the work gets done, the invoice closes. ServTrackr holds the full sequence on one record from first call to final payment.
- Full job from first call to final payment on one record
- Crew assignment per job with multi-tech support for larger installs
- Photos attached to every job
- Notes for door brand, color, model, and customer preferences
- Estimate converts to invoice in one click on completion
Job #4218
Anderson Residence · Broken springs
Diagnosis
Both torsion springs broken · 14-year-old steel sectional · 2-car
Notes
Customer mentioned door was loud last 2 weeks. Recommended new rollers next visit.
Marcus T · 8:14 AM dispatch
$580On-site install quote · iPad
Reyes Residence · Full door replacement
Existing door 22 years old · multiple panel dents · cables fraying · upgrade to insulated steel
Clopay 4050 insulated 16x7 steel sectional
$1,840
LiftMaster 8500W jackshaft opener
$620
Removal and disposal of existing door
$185
Install labor · 1 tech, 3 hrs
$385
Subtotal
$3,030
50% deposit on accept
$1,515
Diagnose. Quote. Sign. Schedule.
Tech finishes the diagnosis at the door, builds the quote on the iPad, customer signs in the driveway, deposit collected, install scheduled. The truck doesn't roll back without a yes.
- Pricebook-driven quoting from the truck
- Customer e-sign on the iPad
- Deposit or pay-in-full collected on accept
- Estimate converts to a scheduled job in one click
- Works offline, syncs when the truck has signal
The customer knows you're coming before the truck turns the corner.
Two-way SMS with the customer, on-the-way notifications when the tech dispatches, automatic arrival confirmations. The customer with the broken spring at 7 AM stops worrying when they see the text.
- Two-way SMS with the customer from the job record
- On-the-way notifications sent automatically when the tech dispatches
- Arrival confirmations when the tech reaches the property
- Customer portal access for service history and invoices
Customer thread · Job #4218
Anderson Residence · Broken springs
7:14 AM · Customer
Both springs broke, car stuck
7:18 AM · System
Service call scheduled · Marcus T · ETA 9:00 AM
7:18 AM · System → customer
Confirmation — Marcus T arriving by 9 AM
8:36 AM · System → customer
Tech is on the way · ETA 22 min
9:02 AM · System → customer
Tech arrived on site
Reply…
SendJob record · 4/15/2026
Anderson Residence · Spring replacement
BEFORE
broken springs
8:48 AM
DURING
old springs removed
9:12 AM
AFTER
new springs installed
9:42 AM
AFTER
balanced and tested
9:48 AM
Notes
· Door: Clopay 4050 · steel sectional · 16x7 · estimated installed 2010
· Color: Almond
· Opener: LiftMaster 8550W · in good condition
· Customer mentioned door was loud last 2 weeks. Recommended new rollers next visit.
Photos of every job. Notes for everything else.
Photos document the work for the customer and protect the shop from disputes. Notes capture the door brand, color, model, and the things you'll need to remember when the customer calls back in two years.
- Photo upload per job, attached to the work order forever
- Internal notes on every job, property, and customer
- Searchable by customer, property, or job type
- Document attachment for invoices, warranty info, or product specs
Plays nice with the tools your shop already runs on.
QuickBooks for the books. Method CRM for the office workflows you already built. Google Calendar for the owner who lives there. ServTrackr connects in minutes, not weeks.
Invoices, payments, customers, and refunds sync automatically. Your bookkeeper doesn't re-enter a thing.
Two-way sync with the CRM workflows you've already customized. Customers, invoices, and history stay aligned.
Two-way sync with the owner's calendar. Schedule shows up in ServTrackr and in Google, no double entry.
Up and running before the next service call.
No IT team. No six-week onboarding. Most garage door shops are dispatching from ServTrackr by Friday.
Create your account
Sign up free in 60 seconds. No credit card. No demo required.
Import your customers
Bring your client list, multi-property commercial accounts, and jobs in progress from your old system or a spreadsheet.
Build your pricebook
Drop in your service call rates, spring replacement pricing, opener install packages, and full-door replacement pricing. Or import from CSV.
Schedule your first calls
Drag jobs onto the schedule. Notify customers automatically. Watch the day fill in.
Quote your first replacement on-site
Build the quote on the iPad at the property, collect the deposit, schedule the install. Most shops do this in week one.
“Spring repair tickets close on the truck now — tiered options on the iPad, customer signs, deposit collected, install scheduled before we leave the driveway. Our same-day close rate doubled and our techs aren't chasing 'thinking about it' callbacks for two weeks.”
Common garage door questions.
Most garage door shops are dispatching from ServTrackr inside the first week. Bring your customers, multi-property commercial accounts, and pricebook from a CSV or your previous system. There is no IT engagement and no six-week onboarding.
Yes. The tech finishes the diagnosis, picks line items from your pricebook on the iPad, and the quote builds in real time. Customer e-signs in the driveway, deposit collects on accept, and the estimate converts to a scheduled install in one click.
Yes. Two-way SMS runs from the job record so the office can reply to the homeowner with the broken spring without leaving ServTrackr. On-the-way notifications fire automatically when the tech dispatches, and arrival confirmations send when the tech reaches the property.
Yes. Multi-property accounts run with PO numbers, Net-30 terms, and AR tracking. Service history is kept per property and per door, so a property manager with four warehouses sees each building's last service date and the work performed. Recurring projects schedule across the portfolio.
Yes. QuickBooks Online sync is two-way for invoices, payments, customers, and refunds. Your bookkeeper does not re-enter anything. Method CRM and Google Calendar are also supported.
Yes. The mobile app captures quotes, photos, signatures, and job completion offline and syncs the moment the truck is back in coverage. The on-site quote does not stop because the property has weak signal.
Pricing is per-tech per-month with no setup fee and a 14-day free trial. Most 1- to 4-truck garage door shops land on the standard tier. Talk to sales for shops migrating from ServiceTitan, Jobber, or Workiz, there is a structured migration path and a tier discount for annual billing.
Quote your next replacement on-site this week.
Free 14-day trial. No credit card. Most garage door shops are dispatching from ServTrackr within 48 hours.
Or talk to sales if you're switching from ServiceTitan, Jobber, or Workiz.