Forgot Password
Reset your password if you've forgotten it:
- Click "Forgot Password" on the login page
- Enter your email address
- Check your email for the reset link
- Click the link (valid for 1 hour)
- Create a new secure password
- Log in with your new password
If you don't receive the email within 5 minutes, check your spam folder or try again.
Account Locked
If your account is locked after multiple failed login attempts:
- Wait 15 minutes for built-in unlock
- Use the password reset link to unlock immediately
- Contact support if you suspect unauthorized access
- Enable two-factor authentication for extra security
Email Not Recognized
If the system doesn't recognize your email:
- Verify you're using the correct email address
- Check if you have multiple accounts
- Ensure your account has been activated
- Contact your account administrator
- Reach out to support if needed
Two-Factor Issues
Problems with two-factor authentication:
- Use backup codes if you can't access your device
- Reset 2FA from the password reset email
- Ensure your device time is accurate
- Try regenerating the code
- Contact support to disable 2FA temporarily