SMS Overview
Keep customers informed with timely text messages:
- Appointment confirmations and reminders
- Technician on-the-way notifications with ETA
- Job completion updates
- Payment reminders and receipts
- Promotional offers and announcements
- Two-way text conversations
Scheduled Messages
Set up built-in SMS notifications:
- Appointment Reminders: Send 24 hours and 1 hour before service
- On-the-Way Alerts: Auto-send when technician is en route
- Job Complete: Notify customers when work is finished
- Payment Due: Gentle reminders before invoice due dates
- Review Requests: Ask for feedback after completed jobs
Two-Way Messaging
Have real conversations with customers via text:
- Customers can reply to your messages
- View conversation history in client profile
- Multiple team members can respond
- Attach photos and links in messages
- Business hours and auto-responders
- Opt-out management for compliance
Message Templates
Create reusable SMS templates:
- Pre-written messages for common scenarios
- Merge tags for personalization (customer name, time, etc.)
- Character count display for SMS limits
- Template library for team consistency
- A/B testing for response rates