File Size Errors
If files are too large to upload:
- Images: Max 10MB - compress using online tools
- Documents: Max 25MB - reduce file size or split
- Videos: Max 100MB - compress or use shorter clips
- Use image compression tools before uploading
- Convert to more efficient formats (PNG to JPG, etc.)
- Contact support for one-time large file needs
Format Not Supported
If file format isn't accepted:
- Check supported formats: JPG, PNG, PDF, DOC, XLS, MP4
- Convert files to supported format
- Rename files to remove special characters
- Check file isn't corrupted
- Try uploading as ZIP if format is unusual
Upload Failures
General upload troubleshooting:
- Check internet connection stability
- Try uploading one file at a time
- Use a different browser
- Disable VPN temporarily
- Clear browser cache
- Check if storage limit is reached
- Wait a few minutes and try again
Mobile Upload Issues
Fixing mobile app upload problems:
- Ensure app has camera and storage permissions
- Check available device storage
- Try uploading when on WiFi instead of cellular
- Reduce photo quality in app settings
- Update app to latest version
- Clear app cache and restart